January 2010 Newsletter

Welcome to Our January 2010 Newsletter

Welcome to the New Year 2010! It seems like yesterday that we began a new century. Remember the Y2K scare? Now here we are with yet another decade behind us and the Lord continues to supply our needs with work every day. Truly He has been good to us as a Company and we must acknowledge this every day. May we be good stewards of everything that He entrusts to us and may our work always be for His glory and honor in this world. Looking back at the January ‘07 and ‘08 Newsletter, it was stated that the previous year had been challenging. 2009 was no different. With the economic downturn of late 2008 and into 2009, most businesses have experienced a slowdown in work. To counteract this at Speed Wrench, we have not only expanded our service offerings but also implemented some new programs geared to reducing customers maintenance cost. We pride ourselves in not just repairing equipment but partnering with our customers to look for new and innovative ways of containing these costs. We look forward to continuing our relationship with our customers in the years to come. Thank You! ~ The Management

From All Phase Hydraulics

“Custom”er Service As we often point out here at All Phase Hydraulics & Machine, LLC, “It’s our service that makes the difference”. Recently a customer called us and informed us that they had bought a new “used” machine and they wanted us to go through and quote each of the machine’s 12 cylinders for repair. Upon inspection, we found that the cylinders were not repairable. We ended up manufacturing 13 new cylinders to specifications, cleaning and rebuilding the hydraulic power unit, and going onsite to the customer’s location to plumb the entire machine and to install the new cylinders. This is definitely not what the customer originally had in mind when they had purchased this used machine, but we delivered a customized solution to meet their unique needs. Call us with your hydraulic challenges! (616) 669-3975.

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all phase hydraulics newsletter

July 2009 Newsletter

Welcome to Our July 2009 Newsletter

As 2009 moves into the second half of the year, Speed Wrench continues to move with it into some new and exciting opportunities. As you read through the different divisions you will notice that we continue to investigate new areas of customer service while maintaining our core values of customer satisfaction and “right now” service. Feel free to call any of the contact numbers listed with ideas on how we can improve. We value your input. Thanks! ~The Management

From All Phase Hydraulics

Pole Puller
Pole Puller
In the All Phase Hydraulics Division, we continue to gain new customers through referrals, mainly because of our superior service. Check out a few of our testimonials at: www.allphasehydraulics.com/testimonial We have also been doing more custom machine design and production. One of our latest productions is a “pole puller”. This machine mounts on the front of a skid-steer loader to easily remove telephone poles out of the ground. It uses a powerful hydraulic cylinder with a 4″ solid rod with a 24″ stroke. This unit is a “must have” for telecommunications and utility companies, municipalities, and demolition contractors. Call us for details at 616-669-3975.

January 2009 Newsletter

Welcome To Our January 2009 Newsletter

Welcome to 2009. As we begin another new year with its challenging economic environment and the uncertainty it brings, may we start each day by seeking our guidance from the Lord who controls all the events of our life and the world around us. 20 years. This is how long we have been “privileged to serve you”. That has been our business philosophy since our inception and we want to thank you, our customer, for helping us achieve this milestone. There is a lot of talk about customer service these days, but we feel that Speed Wrench has not just TALKED about it but has DELIVERED!

From All Phase Hydraulics

We would like to take this moment and welcome a couple new employees. The first is Bob Stevens. Bob started for us the end of September 2008 as a pickup and delivery driver. Bob has taken the place of Don Brown who has decided that it was time to retire. We miss him and wish him well. We would also like to welcome Gary Sluis. Gary joined us in August 2008 and works in the machining department. Gary’s primary responsibilities are running our CAD/CAM software and he runs our CNC lathe.
All Phase has recently added Mobile/Onsite repair service for hydraulic cylinders, hydraulic power units, hydraulic hoses, as well as press and production line equipment.

Bob Stevens
Gary Sluis